Support
Duck Chase is made by Luch Holdings LLC
Duck Chase is a small operation, and support comes from the person who built the app. If something is broken, confusing, or missing, write and say so — it gets read.
Email Us
help@duckchase.app
We answer within 2-business days, usually sooner. There is no phone queue and no ticket number - you get a reply from a person
If you already have the app, Account → Send Feedback writes to the same address and fills in your version and device automatically, which makes a problem much faster to track down.
Getting the app
Android - Available on Google Play.
iPhone and iPad - Currently in open beta through Apple's TestFlight. Install TestFlight first, then join from the link on our home page.
Where it works - United States and Canada. The weather look-up reads from the US National Weather Service, so it does not work elsewhere yet.
Common questions
Does it work without cell service?
Yes — that is the point. Everything saves to your phone first and syncs when you are back in range. You can log a whole morning in flooded timber with no bars and nothing is lost.
I logged a hunt and it is not on my other device
Sync runs when the app has a connection. Open the app with service and give it a moment. If a hunt still has not appeared after that, email us — do not delete and re-enter it, because we can usually find it.
Can I bring my old seasons in from a spreadsheet?
Yes. Account → Import Past Seasons. You can start from our template or use a file you already keep. It shows you exactly what it understood and asks about anything it did not, and nothing saves until you confirm. Import and export are both free and always will be.
How do I get my data out?
Account → Export Hunt Data gives you a CSV of every hunt, harvest, dog and condition you have logged. It is yours; take it whenever you like.
How do I delete my account?
In the app, Account → Delete Account. If you have already uninstalled, see Delete your data or account — you do not need to reinstall anything.
What does it cost?
Nothing today. Core logging stays free, and a paid tier is planned for some features later. There are no ads, and there never will be.
Something is wrong with my hunt data
Email us with the date and place of the hunt. Please do not delete it first — a hunt we can still look at is far easier to fix than one that is gone.
Reporting a bug
The most useful report says what you did, what you expected, and what happened instead. If you can include these, even roughly, it helps enormously:
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Your phone and OS version
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The app version — shown at the bottom of the Account tab
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The screen you were on
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Whether you had signal at the time
Account → Send Feedback fills most of that in for you.
Privacy and terms
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Privacy Policy — what we collect, why, and what we will never do
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Terms of Service
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Delete your data or account